fa ارزیابی رضایت کاربران از پروتز و خدمات پروتزی در تهران <p style="text-align: justify;"><strong>Aims:</strong> By assessing the users&rsquo; satisfaction with prosthesis and prosthetic services, it is possible to modify the service providing structure and increase satisfaction with the delivery of services. The aim of this study was to evaluate the users&rsquo; satisfaction with prosthesis and prosthetic services in Tehran.<span dir="RTL"></span><br> <strong>Instrument and materials:</strong> In this descriptive study with scrolling method, 388 users referred to Method Co. in Tehran, including those who received prosthesis and used the prosthetic services, were selected by census sampling method from the beginning of December 2014 to the end of January 2015. To assess the users&rsquo; satisfaction with prosthesis and its services, the standard Orthotics Prosthetics Users Survey (OPUS) and telephone interview technique were used. The data were analyzed by SPSS 23 software, using Pearson correlation, ANOVA, t-test, independent sample t-test, and Scheffe&#39;s post hoc test.<br> <strong>Findings:</strong> The satisfaction level with device was 45.5% and the satisfaction level with service was 66.2%. The satisfaction with device was assessed at a low level and the satisfaction with services was assessed at a high level. The highest level of satisfaction with device and services was in the illiterate group. Satisfaction with services among 5 groups showed a significant difference (p=0.001).<span dir="RTL"></span><br> <strong>Conclusion</strong><strong><span dir="RTL">:</span></strong> Users&rsquo; satisfaction with prosthetic services is more than their satisfaction with prosthesis. Users are not highly satisfied with the device (prosthesis), while their satisfaction level is relatively high with services that relates to human performance engaged in communication and customer-oriented principles. The higher the education levels of the users, the lower the levels of satisfaction with the device.</p> Amputation, Lower Extremity, Upper Extremity, Artificial Limbs, Satisfaction 75 83 http://ijwph.daneshafarand.org/browse.php?a_code=A-10-1444-2&slc_lang=fa&sid=3 M.S. Hoda محبوبه سادات هدی m.s_hoda@yahoo.com 1003194753284600377178 1003194753284600377178 Yes Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran مرکز تحقیقات مهندسی و علوم پزشکی جانبازان، تهران، ایران M. Allami مصطفی علامی 1003194753284600377177 1003194753284600377177 No Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran مرکز تحقیقات مهندسی و علوم پزشکی جانبازان، تهران، ایران M. Asgari مرضیه عسگری 1003194753284600377176 1003194753284600377176 No Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran مرکز تحقیقات مهندسی و علوم پزشکی جانبازان، تهران، ایران