fa رضایت‌سنجی بیماران بستری از خدمات بهداشتی– درمانی ارایه‌شده در بیمارستان گلستان تهران <div style="text-align: justify;"><br> <strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Aims:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">&nbsp;Patient satisfaction with the services provided during hospitalization is one of the important indices of the quality of health care centers. The aim of this study was to evaluate patients&#39; satisfaction in Golestan Hospital in Tehran.</span></span><span dir="RTL"><span style="font-family: iransharp_printingsize, sans-serif;"></span></span><br> <strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Instrument and Methods:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">&nbsp;In this cross sectional, descriptive-analytical study, 426 patients (8 to 96 years old) were selected from patients hospitalized in Golestan Hospital (Tehran) with duration of stay of more than one day, using available sampling method.</span></span>&nbsp;<span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The study period was one year from April 2016 to March 2017.</span></span>&nbsp;<span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The questionnaire consisted of two parts: demographic and proprietary information. The standard checklist for patients&#39; satisfaction from the health system development plan was used to set specific questions.</span></span>&nbsp;<span style="font-family: cambria, serif;"><span style="font-size: 10pt;">The data were analyzed, by SPSS 16 software, using ANOVA, Chi-square, and independent t-tests.</span></span><br> <strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">Findings:</span></span></strong><span style="font-family: cambria, serif;"><span style="font-size: 10pt;">&nbsp;73.82% (314 people) of the patients were satisfied with the services provided at the center and 12.65% (54 people) were dissatisfied. The highest satisfaction was in medical services (91.37%) and the lowest was related to food situation (60.55%). The variable of gender did not have significant relationship with satisfaction component (p=0.052), but marital status (p=0.004), level of education (p<0.001) and age (p=0.002) had significant relationship with satisfaction component.</span></span></div> <pre dir="LTR" style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify;"> <strong><span style="font-family: cambria, serif;">Conclusion:</span></strong><span style="font-family: cambria, serif;"> Marital status, level of educational and age are related to the degree of satisfaction of hospitalized patients, but gender is not related to satisfaction.</span></pre> Satisfaction, Health Services, Inpatient 143 149 http://ijwph.daneshafarand.org/browse.php?a_code=A-10-1360-2&slc_lang=fa&sid=3 F. Pirooz فرشته پیروز fereshtehpirooz@gmail.com 1003194753284600377153 1003194753284600377153 Yes “Aging Research Center”, “Aging Department, Social Science Faculty”, University of Social Welfare & Rehabilitation Sciences, Tehran, Iran M. Nuri مجید نوری 1003194753284600377151 1003194753284600377151 No Infectious Diseases Department, Medicine Faculty, Army Medical University, Tehran, Iran گروه بیماری‌های عفونی، دانشکده پزشکی، دانشگاه علوم پزشکی ارتش، تهران، ایران M. Goli مصطفی گلی 1003194753284600377152 1003194753284600377152 No Anthropology ‎ Department, Medicine Faculty, Army University of Medical Sciences, Tehran, Iran گروه طب رزم، دانشکده پزشکی، دانشگاه علوم پزشکی ارتش، تهران، ایران